A WAVELET NETWORK ASSESSMENT MODEL FOR CUSTOMERS’ SATISFACTION DEGREE OF 3G NETWORK

Abstract_With the large-scale 3G network application and
market competition intensifies, operators pay
attention to the Quality of Experience (QoE)
increasingly. The main research results are how to
map Key Performance Indicators (KPIs), Key
Quality Indicators (KQIs) and Quality of Service
(QoS) to QoE. The Customers’ Satisfaction Degree
(CSD) indexes contain technological and nontechnological
aspects, which are not fully contained in QoE.
This article builds a wavelet network assessment
model of CSD of 3G network for the first time, including
technical factors, operating factors, man-machine interface factors,
user expectations factors, price factors, service
ability factors. These factors are composed of 16
important parameters. The experiment proves that
the result of this model could satisfy the precision
requirement.